How does Finpro's AMS approach differ from standard support services?

Standard support is "reactive" (responding only when issues arise); Finpro's AMS approach is "Proactive". Through our processes compliant with global ITIL (Information Technology Infrastructure Library) standards, we do not merely resolve errors; we perform Root Cause Analysis (RCA) to identify the origin of the fault and prevent recurrence. Our objective is not simply to close tickets, but to ensure your Business Continuity.

How do your SLA (Service Level Agreement) times and prioritization matrix work?

We do not put your mission-critical business processes at risk. We classify incidents as P1 (Critical - System Down), P2 (High), P3 (Medium), and P4 (Low). For example, for a P1 error that halts production or sales, we guarantee a response time within the strict durations committed in the contract (e.g., 30-60 mins) and ensure continuous communication with our team throughout the resolution process.

Why is choosing AMS more advantageous than building an in-house team?

When building an in-house team, you must manage risks such as sick leave, vacation, and attrition, along with training costs. With the Finpro AMS model, these risks are eliminated. Instead of fixed personnel costs, you gain access to a broad pool of experts across Finance, Logistics, Technical (Basis), and Development (ABAP). This allows you to convert CapEx (Capital Expenditure) into OpEx (Operational Expenditure), thereby reducing your Total Cost of Ownership (TCO).

Do you only resolve errors, or do you provide "Continuous Service Improvement" (CSI)?

AMS is not merely a place for "firefighting". At Finpro, we regularly scan your system (Health Check), identify performance bottlenecks, and optimize your processes via Change Requests. Through our annual "Innovation Roadmap" report, we proactively present how to prepare your system for emerging SAP technologies.

How does the Transition process work? Is there any risk of knowledge loss?

We do not adopt a "Big Bang" approach when taking over services. Instead, we implement a structured "Knowledge Transfer" phase lasting 2 to 4 weeks. During this period, our consultants learn your current processes, close any documentation gaps, and monitor the system via "shadowing". This ensures that on Day 1 of live support, our team commands your system with the same level of expertise as your internal team.

SAP AMS (Managed Services) & Support

SLA-Based Support and Continuous Improvement

Manage the operations, maintenance, user support and change requirements of your live SAP landscape through clearly defined service levels. Finpro provides functional and technical expertise for SAP ECC, SAP S/4HANA, finance applications, integrations, e-compliance solutions and custom developments through an integrated Application Management Services model.

Request an AMS Scope Assessment

Explore the Service Scope

SAP ECC and S/4HANA | SLA-Based Service Management | Functional and Technical Support | Regulatory Compliance | Continuous Improvement

From Go-Live to Sustainable Operations

Manage your SAP landscape through a controlled service model

Live SAP environments continuously evolve in response to user requests, process issues, regulatory changes, integration requirements, performance needs and new business priorities. Clearly defined responsibilities, service levels, prioritization rules and governance mechanisms establish a measurable operating model between business functions and SAP teams.

Finpro AMS brings daily application support and continuous improvement requirements together within a unified service-management framework.

Operational

Continuity

Application issues affecting finance, procurement, sales, production, inventory, treasury and statutory processes are prioritized and managed according to their business impact.

Access to Specialist Expertise

Functional and technical expertise across SAP modules, integrations, custom developments and localization processes is provided through a defined service scope.

Change and Enhancement Requirements

New reports, process improvements, configuration changes and minor developments are managed through analysis, approval, testing and deployment stages.

Monitoring and Continuous Improvement

Recurring incidents, user requests, process bottlenecks and operational findings are evaluated to identify improvement opportunities.

SAP Application Management

End-to-end support for your live SAP operations

Incident and Problem

Management

Functional and technical issues affecting business processes are recorded, classified and managed according to agreed priority levels. Root-cause analysis is performed for recurring or high-impact issues, followed by corrective and preventive actions.

Service Requests and

User Support

Information requests, user guidance, authorization requirements, data corrections and standard operational requests are managed through defined workflows. Coordination with key users supports effective and consistent use of SAP across business functions.

Minor Enhancements and

Process Improvements

Requests involving reports, forms, fields, business rules, approval flows and limited-scope developments are assessed. Analysis, effort approval, development, testing, user acceptance and deployment activities are managed through a controlled process.

Change and Release

Management

Configuration changes, developments, regulatory updates and planned release packages are scheduled and coordinated. Transport management, dependency controls, test evidence and production deployments are tracked through a common release-management framework.

Monitoring, Performance and Technical Operations

Critical business processes, interfaces, background jobs, application logs and performance indicators are monitored according to the agreed service scope. Depending on the system landscape, monitoring may be structured through SAP Cloud ALM, SAP Solution Manager, SAP Focused Run or other enterprise platforms.

Regulatory Support, Knowledge Management and Training

Changes affecting Turkish statutory requirements, e-compliance processes and financial reporting are assessed and applied to the relevant SAP components. Solution documentation, user guides, known-error records and targeted training sessions strengthen the organization’s SAP knowledge base.

A Collaboration Model Aligned with Your Needs

Structure your SAP support model around your organization

The service model is defined according to the SAP landscape, module coverage, user base, critical business processes, support hours, request volume and internal team capacity.

Shared AMS Team

A shared team of functional and technical specialists manages requests for the agreed modules and processes according to SLA and priority rules.

Best suited for:

Variable support demand
Periodic access to multiple SAP skills
Controlled monthly service capacity
Centralized service-desk requirements

Dedicated AMS Team

Named consultants and specialists focus on the customer’s processes, SAP landscape and operational calendar.

Best suited for:

High and consistent request volume
Complex SAP landscapes
Business-critical processes
Continuous process knowledge requirements

Co-Managed Hybrid Model

Responsibilities are distributed between the internal SAP team and Finpro specialists through a jointly managed operating structure.

Best suited for:

Established key-user organizations
Collaboration between internal and external teams
Specialist support for selected modules
Knowledge transfer and capability development

Project-to-AMS Transition

Project knowledge, open items, documentation and operational responsibilities are transferred to the AMS team through a structured transition plan following go-live.

Best suited for:

New SAP implementations
SAP S/4HANA go-lives
Rollout and localization projects
Long-term support following hypercare

Controlled Service Transition and Operations

From knowledge transfer to
continuous improvement

Scope and Service

Design

SAP systems, modules, processes, user groups, the current support organization, request volumes and critical operational periods are assessed. The service scope, responsibility matrix, support hours, priority model and reporting structure are defined.

Knowledge Transfer and Handover

System architecture, processes, configurations, custom developments, integrations, open issues and support documentation are reviewed. Structured knowledge-transfer sessions are conducted with key users and existing support teams.

Stabilization

Requests arising after handover, recurring issues, documentation gaps and operational risks are prioritized. Service-desk, escalation and resolution processes are refined using live operational data.

Steady-State

Operations

Incidents, problems, service requests and changes are managed according to agreed service levels, responsibilities and approval workflows. Critical periods, financial closes, statutory deadlines and planned maintenance activities are incorporated into the service calendar.

Measurement and Continuous Improvement

Service performance is monitored through request volume, resolution times, SLA achievement, reopened tickets, recurring problem areas and change outcomes. Periodic service reviews generate improvement actions for processes, applications and the overall support model.

Why Finpro?

Combining SAP process expertise with disciplined service management

Finance and Business Process Expertise

Our consulting experience across finance, controlling, treasury, procurement, sales, inventory, production and statutory processes is embedded in daily SAP application support.

SAP ECC and SAP S/4HANA Expertise

We establish support models for landscapes that include SAP ECC, SAP S/4HANA, SAP BTP, integrations and custom developments.

Turkey Localization Experience

We manage e-Invoicing, e-Ledger, electronic tax declarations, banking integrations, tax requirements and financial reporting within the AMS service scope.

Integrated Functional & Technical Team

Fonksiyonel danışmanlar, teknik uzmanlar ve entegrasyon ekipleri ortak talep yönetimi ve eskalasyon yapısı altında çalışır.

Measurable Service Governance

Service levels, priorities, responsibilities, escalations, changes and reporting processes are governed through clearly defined rules.

Knowledge Continuity and Improvement

Documentation, knowledge bases, root-cause analysis and periodic service reviews support the retention and development of organizational knowledge.

Related Services

Finpro services supporting
your SAP operating model

SAP S/4HANA Conversion

Plan your SAP S/4HANA transformation together with go-live, hypercare, support-organization design and long-term application management.

Explore the Service

SAP Technology, BTP and Integration

Establish the target architecture for your live applications, integrations, SAP Fiori landscape and custom developments.

Explore the Service

SAP Rollout and Localization

Manage global-template adoption, local requirements, go-live and the long-term support model across new countries and legal entities.

Explore the Service

FAQ

Frequently asked questions about
SAP Application Management Services

Make Your SAP Technology Architecture
Visible and Manageable

Let us assess your SAP BTP, Integration Suite, API, SAP Fiori, custom development, automation and Clean Core requirements. Together, we can define a target architecture, technology choices and implementation roadmap aligned with your current system landscape.

SLA-Based Support and Continuous Improvement

Manage your SAP landscape through a controlled service model

End-to-end support for your live SAP operations