SAP Managed Services and Support (AMS)
We ensure the continuity, performance, and security of your SAP landscape. With our expert AMS team taking a proactive rather than reactive stance, we ensure your operations never stop.
SAP Managed Services and Support (AMS)
An SAP go-live marks the beginning of the journey, not the end. Issues in the live environment, changing regulations, evolving business needs, and technical updates make the continuous management and development of the SAP landscape essential.
Through its SAP Managed Services and Support (AMS) offering, Finpro takes charge of the daily operations, maintenance, and small-to-mid-scale enhancements of your SAP systems under a well-defined service model. This allows organizations to ensure the uninterrupted execution of critical business processes while empowering their internal teams to focus on more strategic projects.
Scope of Services
The scope of Finpro AMS is tailored to the specific needs of the organization and typically encompasses the following areas:
1. Incident and Problem Management:
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Logging errors and issues encountered by users during daily operations.
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Root cause analysis for problems stemming from authorizations, data, processes, or technical issues.
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Resolution processes based on priority levels and defined SLAs.
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Analyzing recurring problems to implement permanent preventive measures.
2. Service Requests and Minor Enhancements:
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Managing service requests such as new reports, field additions, and simple workflow improvements.
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Executing minor parametric changes and limited-scope developments (minor changes).
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Operating the request–analysis–approval–development–test–deployment lifecycle through a standardized process.
3. Change and Release Management:
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Managing mid-scale changes, new business scenarios, and developments required for regulatory compliance.
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Controlled transport management between development, test, quality, and production environments.
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Scheduling planned maintenance windows and release cycles.
4. Performance, Monitoring, and Maintenance:
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Regular monitoring of system performance, business-critical processes, and interfaces.
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Optimization recommendations for long-running jobs, bottlenecks, and integration points.
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Log management, archiving, data volume management, and housekeeping activities.
5. User Support and Training:
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Q&A support for end-users and key users.
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Targeted training sessions for new functions or process changes.
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Preparation of documentation, quick reference guides, and FAQ content.
e-Transformation Solutions
Financial Solutions
Banking Solutions
